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Microsoft Teams leaves users hanging on the telephone after PSTN integration goes wobbly
Friday, 08 October 2021 03:06

HTTP/2 200 date: Fri, 08 Oct 2021 13:00:09 GMT content-type: text/html; charset=UTF-8 link: ; rel=preload; as=script;,/989492f909067b5d81680efe3059cfc27f887a7e/javascript/_.js>; rel=preload; as=script;,/default/856e828cc6e5ebff7304df43fdeb6d6622cac46c/scaffolding.css>; rel=preload; as=style;,/default/856e828cc6e5ebff7304df43fdeb6d6622cac46c/design.css>; rel=preload; as=style;,/5e49edbd1875f214e0decae1e24b200066780fa8/style/fonts/arimo/arimo-700.latin.woff2>; rel=preload; as=font; crossorigin;,/5e49edbd1875f214e0decae1e24b200066780fa8/style/fonts/arimo/arimo-400.latin.woff2>; rel=preload; as=font; crossorigin; cache-control: max-age=0 expires: Fri, 08 Oct 2021 13:00:09 GMT vary: Accept-Encoding x-reg-bofh: pfy01us x-clacks-overhead: GNU Terry Pratchett, Lester Haines x-content-type-options: nosniff cf-cache-status: DYNAMIC expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct" server: cloudflare cf-ray: 69af8cec2b735aa4-MEL alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400, h3-28=":443"; ma=86400, h3-27=":443"; ma=86400 Microsoft Teams Phone suffering PSTN issues • The Register

The number you have dialled has not been recognised


Microsoft Teams' Public Switched Telephone Network (PSTN) integration has fallen over.

The integration is a key part of Teams in the enterprise, and permits the use of phone calls with Microsoft's messaging platform. The afflicted service in this case appears to be Direct Routing.

Problems initially appeared to be confined to EU users, but Microsoft eventually admitted that pretty much any user could be affected. And goodness, they certainly seem to have been.

Despite the initial assurance from Microsoft, users from outside the EU began piping up and complaining of borkage. A glance at the notification in the Administration Center shows Microsoft looking into the issue, warning: "This issue may potentially affect any user routed through the affected infrastructure."

Direct Routing allows Teams users to make and receive external phone calls on any device using Teams. It being down is most definitely a bad thing for users seeking to communicate outside of the Teams ecosystem. Skype for Business featured the Cloud Connector, which hooked up to a PSTN. However, the service was retired in July 2021 in favour of Direct Routing.

Which appears to having a bit of a moment.

The Register contacted Microsoft (not by phone, obviously) to find out what had befallen its service and will update should the company respond. ®

Similar topics


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Citizens in Wales are set to be required to comply with COVID-19 passport rules to attend mass events, partly because of an apparent technical glitch in the UK nation's Parliament or Senedd Cymru, in Welsh.

A member by the name of Gareth Davies issued a furious statement [JPG] on Twitter, appearing to blame the institution's IT department for stripping him of his suffrage on an issue of national importance.

In Davies' absence, the controversial vote was carried 28-27 in favour of the Health Protection (Coronavirus Restrictions) Regulations. Under the rules, all over-18s would need a COVID Pass to enter nightclubs, indoor, non-seated events for more than 500 people, such as concerts or conventions, outdoor non-seated events for more than 4,000 people and any setting or event with more than 10,000 people in attendance. A negative lateral flow test (aka rapid antigen test) result within the last 48 hours would also count.

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RISC-V looks set to be extended to bring more computing power to applications on smaller devices.

The Zve collection of software instructions, which are right now under public review, provide vector math processing for embedded devices and microcontrollers.

RISC-V is an open-source, royalty-free instruction set architecture for CPU cores: RISC-V International sets the spec, and semiconductor designers are free to implement it as they see fit in their processors and system-on-chips.

Continue readingWant to support Firefox? Great, you'll have no problem with personalised, sponsored search suggestions then Dark pattern consent dialog invites users to share their location with advertisers

Mozilla is trialling personalised advertising in its Firefox Suggest feature, along with sponsored search results, with users told that it "helps fund Firefox development."

Firefox Suggest was first introduced last month in Firefox 92, billed as "a new discovery feature that is built directly into the browser."

The feature provides links as the user types in the search bar, which can be based on local browsing history, bookmarks and open tabs, or on "sponsored suggestions from vetted partners." Currently, users outside the US only see these uncontentious local prompts.

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Like you, the sub-editors au Centre Vautour have assumed a spelling error – or at least a smelling error – and are about to correct it. Me too: it's the first thing that popped into my head when reading about a subscription box service called "Mind, Body & Soil".

I was relieved to learn that it's a bad pun for a product promoting better mental health through gardening. My diseased mind – certainly not yours, of course! – mistook plant care for scatology on the balance of one innocent homonym. I am turning into one of those desperate internet twonks who jump on every word and deliberately misinterpret everyone just so that I can trollsplain them.

Continue readingBOFH: You. Wouldn't. Put. A. Test. Machine. Into. Production. Without. Telling. Us. Right, Mr Beancounter?

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Continue readingWindows what? PC makers have bigger things on their minds Remember those days when OSes were the be-all and end-all?

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Windows 11 was unleashed on the world this week to a mixed reaction, with internal improvement overshadowed by weighty system requirements. Yet in years gone by, a new OS was celebrated as a potential sales extravaganza.

At the conference, senior execs from the three biggest PC makers – Lenovo, HP and Dell – took to the virtual stage and not one of them talked about Windows 11. Their focus instead was logistics, product availability and the like.

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Such was his enthusiasm for his job that he referred to the users demanding assistance as "customers" rather than the inconveniences we know they tend to be.

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Irish law has allowed the likes of Apple, Google, Amazon, Microsoft, and others to use legal-but cynical arrangements – some known as the "Double Irish Dutch Sandwich" – to considerably reduce their tax bills. The country did so as part of an investment attraction strategy, and it worked – Ireland ended up with big offices and lots of jobs.

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Sugahisa explained that the investigation will include fact-finding surveys and interviews that consider online retailers, app stores, cloud services and digital advertising. Wearables are also under consideration.

The Commission has established a web site – or rather a "Digital Platformer Information Service Window" – to collect data from businesses and consumers, from which it will compile its report on anticompetitive practices.

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"The artificial air gap created by deploying firewalls between any IT and OT system can be jumped by any insider or an outsider through social engineering."

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HTTP/2 200 date: Fri, 08 Oct 2021 13:00:09 GMT content-type: text/html; charset=UTF-8 link: ; rel=preload; as=script;,/989492f909067b5d81680efe3059cfc27f887a7e/javascript/_.js>; rel=preload; as=script;,/default/856e828cc6e5ebff7304df43fdeb6d6622cac46c/scaffolding.css>; rel=preload; as=style;,/default/856e828cc6e5ebff7304df43fdeb6d6622cac46c/design.css>; rel=preload; as=style;,/5e49edbd1875f214e0decae1e24b200066780fa8/style/fonts/arimo/arimo-700.latin.woff2>; rel=preload; as=font; crossorigin;,/5e49edbd1875f214e0decae1e24b200066780fa8/style/fonts/arimo/arimo-400.latin.woff2>; rel=preload; as=font; crossorigin; cache-control: max-age=0 expires: Fri, 08 Oct 2021 13:00:09 GMT vary: Accept-Encoding x-reg-bofh: pfy01us x-clacks-overhead: GNU Terry Pratchett, Lester Haines x-content-type-options: nosniff cf-cache-status: DYNAMIC expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct" server: cloudflare cf-ray: 69af8cec2b735aa4-MEL alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400, h3-28=":443"; ma=86400, h3-27=":443"; ma=86400 Microsoft Teams Phone suffering PSTN issues • The Register

The number you have dialled has not been recognised


Microsoft Teams' Public Switched Telephone Network (PSTN) integration has fallen over.

The integration is a key part of Teams in the enterprise, and permits the use of phone calls with Microsoft's messaging platform. The afflicted service in this case appears to be Direct Routing.

Problems initially appeared to be confined to EU users, but Microsoft eventually admitted that pretty much any user could be affected. And goodness, they certainly seem to have been.

Despite the initial assurance from Microsoft, users from outside the EU began piping up and complaining of borkage. A glance at the notification in the Administration Center shows Microsoft looking into the issue, warning: "This issue may potentially affect any user routed through the affected infrastructure."

Direct Routing allows Teams users to make and receive external phone calls on any device using Teams. It being down is most definitely a bad thing for users seeking to communicate outside of the Teams ecosystem. Skype for Business featured the Cloud Connector, which hooked up to a PSTN. However, the service was retired in July 2021 in favour of Direct Routing.

Which appears to having a bit of a moment.

The Register contacted Microsoft (not by phone, obviously) to find out what had befallen its service and will update should the company respond. ®

Similar topics


Other stories you might like

Citizens in Wales are set to be required to comply with COVID-19 passport rules to attend mass events, partly because of an apparent technical glitch in the UK nation's Parliament or Senedd Cymru, in Welsh.

A member by the name of Gareth Davies issued a furious statement [JPG] on Twitter, appearing to blame the institution's IT department for stripping him of his suffrage on an issue of national importance.

In Davies' absence, the controversial vote was carried 28-27 in favour of the Health Protection (Coronavirus Restrictions) Regulations. Under the rules, all over-18s would need a COVID Pass to enter nightclubs, indoor, non-seated events for more than 500 people, such as concerts or conventions, outdoor non-seated events for more than 4,000 people and any setting or event with more than 10,000 people in attendance. A negative lateral flow test (aka rapid antigen test) result within the last 48 hours would also count.

Continue readingProposed RISC-V vector instructions crank up computing power on small devices When you need to do audio, voice or image processing at the network edge or on a battery budget

RISC-V looks set to be extended to bring more computing power to applications on smaller devices.

The Zve collection of software instructions, which are right now under public review, provide vector math processing for embedded devices and microcontrollers.

RISC-V is an open-source, royalty-free instruction set architecture for CPU cores: RISC-V International sets the spec, and semiconductor designers are free to implement it as they see fit in their processors and system-on-chips.

Continue readingWant to support Firefox? Great, you'll have no problem with personalised, sponsored search suggestions then Dark pattern consent dialog invites users to share their location with advertisers

Mozilla is trialling personalised advertising in its Firefox Suggest feature, along with sponsored search results, with users told that it "helps fund Firefox development."

Firefox Suggest was first introduced last month in Firefox 92, billed as "a new discovery feature that is built directly into the browser."

The feature provides links as the user types in the search bar, which can be based on local browsing history, bookmarks and open tabs, or on "sponsored suggestions from vetted partners." Currently, users outside the US only see these uncontentious local prompts.

Continue readingGet real: Say what you like about your app but don't be surprised if I trollsplain My next column will be written in spaaaaaace

Something for the Weekend, Sir? Look deep into my soil. Hold it, feel it, smell my soil.

Like you, the sub-editors au Centre Vautour have assumed a spelling error – or at least a smelling error – and are about to correct it. Me too: it's the first thing that popped into my head when reading about a subscription box service called "Mind, Body & Soil".

I was relieved to learn that it's a bad pun for a product promoting better mental health through gardening. My diseased mind – certainly not yours, of course! – mistook plant care for scatology on the balance of one innocent homonym. I am turning into one of those desperate internet twonks who jump on every word and deliberately misinterpret everyone just so that I can trollsplain them.

Continue readingBOFH: You. Wouldn't. Put. A. Test. Machine. Into. Production. Without. Telling. Us. Right, Mr Beancounter?

Episode 18 A lesson I learned a long time ago was: never let a user buy a server.

It's not a hard lesson to remember because of the frequent booster-shots for the rule whenever some purchasing person decides to sidestep their purchasing restrictions by "renaming" what they're buying.

Continue readingWindows what? PC makers have bigger things on their minds Remember those days when OSes were the be-all and end-all?

Canalys Forums With minds fixed on PC shortages and the next looming round of price hikes, there was nary a mention of Microsoft's freshly laid OS by the biggest vendors and resellers at this year's Canalys Forums EMEA 2021 gabfest.

Windows 11 was unleashed on the world this week to a mixed reaction, with internal improvement overshadowed by weighty system requirements. Yet in years gone by, a new OS was celebrated as a potential sales extravaganza.

At the conference, senior execs from the three biggest PC makers – Lenovo, HP and Dell – took to the virtual stage and not one of them talked about Windows 11. Their focus instead was logistics, product availability and the like.

Continue readingFatal Attraction: Lovely collection, really, but it does not belong anywhere near magnetic storage media Your PC is not a fridge

On Call Friday brings the promise of a weekend free from the work laptop but likely shackled to the personal laptop instead. Kick off your two days of downtime with another tale from those brave enough to be On Call.

Today's story comes from a reader Regomised as "Elliot" who was spending the mid-noughties gainfully employed as third-line support and general server boffin at an insurance company.

Such was his enthusiasm for his job that he referred to the users demanding assistance as "customers" rather than the inconveniences we know they tend to be.

Continue readingIreland signs up for plan to make Big Tech pay 15 per cent tax everywhere OECD close to finalising implementation plan hoped to secure a share of revenue from digital multinationals

The Republic of Ireland has signed on to the Organisation for Economic Co-operation and Development's plans to create harmonised tax laws that stop Big Tech companies reducing their bills by officially conducting their business in low-tax jurisdictions.

Irish law has allowed the likes of Apple, Google, Amazon, Microsoft, and others to use legal-but cynical arrangements – some known as the "Double Irish Dutch Sandwich" – to considerably reduce their tax bills. The country did so as part of an investment attraction strategy, and it worked – Ireland ended up with big offices and lots of jobs.

Other nations around the world did not like this one bit, as the gourmet accounting practices required to assemble the sandwich saw what little tax was paid end up in jurisdictions other than where consumers actually consume Big Tech's products. Governments therefore felt they were missing out on money.

Continue readingHow to have infrastructure on tap without diving into the public cloud Dell APEX points way to consumption-based IT

Sponsored On the face of it, the answer to all IT infrastructure questions is simple: more. More workloads, meaning more servers, more storage, and more staff to service them. And more budget.

Yet, when they stop and think, most tech pros would admit that things are more nuanced. Yes, there are always new demanding workloads – machine learning and AI or real time, for example – but these are themselves highly variable. The storage and compute demands when developing and training machine learning algorithms may be quite different to the inference stage.

There is seasonality to consider as well. Retailers will clearly see spikes in demand at certain times of the year, an airline at others. A healthcare organization may be running at near full capacity most of the year.

Continue readingJapan's antitrust watchdog to probe mobile OSes All invited to comment about how operating systems have screwed them

Japan's Fair Trade Commission on Wednesday launched an investigation into potential antitrust behavior by mobile OS providers – with Apple and Google at the top of the list.

Sugahisa explained that the investigation will include fact-finding surveys and interviews that consider online retailers, app stores, cloud services and digital advertising. Wearables are also under consideration.

The Commission has established a web site – or rather a "Digital Platformer Information Service Window" – to collect data from businesses and consumers, from which it will compile its report on anticompetitive practices.

Continue readingAir gaps have been 'shattered’, says new Indian policy on power sector security Calls for anything connected to the Internet to live in a room controlled by the CISO

India has announced a new security policy for its power sector and specified a grade of isolation it says exceeds that offered by air gaps.

“The much hyped air gap myth between information technology (IT) and operational technology (OT) systems now stands shattered," the policy states, before going on to offer a slightly odd definition of an air gap.

"The artificial air gap created by deploying firewalls between any IT and OT system can be jumped by any insider or an outsider through social engineering."

Continue reading

Source: https://bit.ly/3DluzHw