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Virgin Media? More like Virgin Meltdown: Brit broadband ISP falls over amid power drama
Tuesday, 16 October 2018 04:49

Updated Virgin Media, one of the UK's largest broadband and TV cable providers, is suffering an outage right now. If you can't access the internet or watch the telly, then it's not just you. It's quite a few of you.

It appears the blackout includes business and home connections, and kicked off around 4pm BST today. At the time of writing, it remains down or wobbly. We understand a problem with a power supply is the cause, and the outage is focused mainly in the London and south-east area.

A spokesperson for Virgin Media told us:

The cockup also appears to have affected the ISP's status page, preventing people from checking out whether or not they're part of the larger outage or just suffering problems exclusive to their individual line. Representatives of Virgin Media, which has roughly five million subscribers nationally, estimated the broken gear should be fixed by 9pm BST.

Naturally, folks are cheesed off – not only is broadband down, and the status page fell over, but also all the customer support lines are jammed with complaints. And on top of that, bills have gone up a few quid, too...

The Down Detector website shows Brits complaining of dodgy Virgin Media connections and blank TV screens across the country, although the ISP's spokespeople stressed it was not a nationwide issue. We understand Down Detector watches tweets and uses an algorithm to guesstimate where issues crop up, so your mileage may vary.

Screenshot of Virgin Media outage in UK

Ouch-tage ... Down Detector's map of complaints about Virgin Media today

We'll update this piece if we have any more information – and This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you have more details on this mysterious power issue. ®

Updated to add at 0000 UTC October 16

Roughly eight hours on, and it appears Virgin Media is still having issues with its power, and its network is still down. JISC, which manages the Janet Network used by universities for internet connectivity in the UK, is also reporting an outagerelated to power.

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Source: https://bit.ly/2QTOcy9