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Half of mobe, broadband customers unhappy with how complaints handled
Thursday, 13 April 2017 00:02

Just over half of broadband and mobile customers who moaned to their provider were satisfied with how their complaints were handled, according to a report by UK regulator Ofcom.

Sky customers had the highest levels of satisfaction with how their complaint was dealt with in the last six months of 2016 (61 per cent), while TalkTalk customers had the lowest (51 per cent), according to the survey of 6,733 people.

Meanwhile, Tesco Mobile customers were most satisfied (74 per cent), while Vodafone customers had the lower levels of satisfaction (46 per cent).

The report, titled Comparing Service Quality , discovered

BT's spam blocker IDs accident claims as top nuisance call
Wednesday, 12 April 2017 20:34

BT's free spam filter, launched earlier this year to crack down on nuisance calls, has identified accident claims as the worst offender for nuisance calls with 12 million made in the first week of March.

Some two million customers have signed up to the BT Call Protect service, which it says has diverted 65 per cent of calls to the junk voicemail box.

Accident claims made up 41 per cent of nuisance callers; followed by scammers fishing for personal details (18.5 per cent); computer scams (12.6 per cent); debt collection (7.5 per cent) and PPI (6.4 per cent).

It was

NetAdmin challenge: Go to Mars, connect a rover, orbiter and three bases
Tuesday, 18 April 2017 19:02

The Mitre Corporation has given network administrators something to chew on, in the form of a simulator that lets them build networks in space.

Mitre is a not-for-profit organisation that administers some of the United States' Federally Funded Research and Development Centers, public-private partnerships that conduct research for the US government. MITRE’s Technology Transfer Office releases some of the resulting work into the public domain, such as this 1.7GB Ubuntu .ISO that bundles the Common Open Research Emulator with version 3.5.0 of the Interplanetary Overlay Network and the Disruption Tolerant Networking Development Kit

That collection of code offers three challenges:

RIP Bob Taylor: Internet, desktop PC pioneer powers down at 85
Tuesday, 18 April 2017 09:40

Obit Robert Taylor, who oversaw the creation of the internet's precursor ARPANET, the computer mouse and the first GUI-based personal computer, has died after a long illness. He was 85.

For over 50 years, Bob Taylor was at the forefront of research into computing. He had a hand in many of the technologies we take for granted today, and it's his role in the birth of the internet that brought him lasting fame in the industry.

Taylor was born on February 10, 1932, in Dallas, Texas, and was adopted by a traveling Yale-educated reverend and his wife. In his early

Riverbed slurps Xirrus to take SD-WAN all the way to Wi-Fi
Thursday, 20 April 2017 11:32

Riverbed has acquired Xirrus for an undisclosed sum and will now try to build a software-defined WAN that stretches all the way to Wi-Fi access points.

Xirrus makes enterprise-grade Wi-Fi kit that packs multiple access points into a single chassis, then combines their traffic with an in-chassis switch. The many radios inside the company's kit are software-definable and that's driven from a cloud-hosted application. The privately-held company is thought to have had revenue of between $50m and $100m.

Riverbed is to bake Xirrus into its SteelConnect software-defined WAN product, the idea being to build a virtual network that goes from

nbn™ joins standards body CableLabs
Thursday, 20 April 2017 08:02

Yet more evidence, as if we needed it, that nbn™ has little interest in more FTTP nbn™, the organisation building and operating Australia's national broadband network (NBN), has won membership of CableLabs, the global R&D body that develops technologies and standards that help cable operators deploy new services on existing hybrid fibre coax (HFC) networks.

Such networks were often built by cable television operators. CableLabs boffins helped such outfits to deploy broadband services on existing networks. nbn™ found itself in possession of two such networks and while the one built by Optus has turned out not to be fit for

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