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Want to beat Verizon's slow Netflix? Get a VPN
Saturday, 19 July 2014 09:58

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Video Yet another person has stepped forward to claim that Verizon is deliberately throttling Netflix traffic, this time with video evidence.

Colin Nederkoorn, CEO of software firm Customer.io, said in a personal blog post that his Verizon Fios internet connection in New York slows Netflix traffic to a trickle, but runs at full speed when the connection is encrypted using a VPN .

Nederkoorn has posted a video that first shows a Netflix stream running at 375kbps on what he says is his regular internet connection and configuration. He then connects through a VPN

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ACCC should be regulated: Vertigan NBN review
Thursday, 17 July 2014 11:36

The Essential Guide to IT Transformation

The first slab work by the Vertigan panel, the group assembled to conduct a cost/benefit analysis of Australia's National Broadband Network (NNB), has landed and suggests the industry is happier with dealing with NBN Co than it is with the Australian Competition and Consumer Comission'ss (ACCC's) regulatory processes.

Broadly, the panel's 34 recommendations cover regulation of facilities access, anti-competitive conduct, VDSL service regulation and its possible declaration, and the conduct of the ACCC. Perhaps surprisingly, the report reveals general satisfaction with how NBN Co is operating under its current regulation.

Without explicitly denigrating the

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Listen to WORST EVER customer service call – Comcast is 'very embarrassed'
Wednesday, 16 July 2014 03:54

The Essential Guide to IT Transformation

Audio Comcast has apologized to a subscriber who was subjected to a haranguing customer service call when he tried to cancel his account.

Ryan Block, a VP of product at AOL and a former tech blogger, was moving home and taking the opportunity to scrap his Comcast service after nine years. The only problem was that the customer service representative wouldn't take no for an answer for nearly 20 minutes on the phone.

Block recorded the last eight or so minutes of the call, and it's well worth a listen. He repeatedly asks to

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'Two-speed internet' storm turns FCC.gov into zero-speed website
Wednesday, 16 July 2014 06:51

The Essential Guide to IT Transformation

The US Federal Communications Commission ( FCC ) has extended the deadline for public comment on its net neutrality proposals – after a flood of traffic borked the agency's website yet again.

At the heart of the proposals are rules that could allow huge corporations to pay for prioritized internet traffic . While on the one hand, these fast lanes could efficiently and reliably pipe video and other stuff to broadband subscribers, on the other hand, it's feared smaller websites will be left with slow lanes.

"The deadline for filing submissions as part of

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NBN Co execs: No FTTN product until 2015
Monday, 14 July 2014 13:52

The Essential Guide to IT Transformation

NBN Co executives have defended the slow progress of the organisation's fibre-to-the-node rollout, telling a Senate committee it would be “unlikely” for any telco to have a product ready for launch within a year of receiving new policy directions.

The statement was made by NBN Co chief customer officer John Simon. Under questioning from Greens Senator Scott Ludlam about why there had been no FTTN connections completed, even though the change of government last September had clearly signalled that the old fibre-to-the-premises policy was going to be abandoned.

Simon told Ludlam that there was

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UK.gov warned: Small biz bods 'blunted' by broadband bumbling
Monday, 14 July 2014 21:02

The Essential Guide to IT Transformation

Small businesses in Britain are missing out on the government's £1.2bn taxpayer-funded broadband deployment project, a lobby group warned today.

The Federation of Small Businesses (FSB) complained in a report titled The fourth utility (PDF) published this morning that 45,000 companies in the UK remained stuck using dial-up access to the internet.

It added that many more SMBs were starved of faster broadband network access and were instead having to put up with pathetic downstream speeds that are lower than 2Mbit/s.

"While the residential market may be seeing the benefits of high speed broadband,

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